Pearce Cycles – Bike Shop Sales & Warranty Coordinator

Hours: Full Time (40 hours per week, including Saturdays)

Location: Ludlow Shropshire, SY8 3DP

Come and join the team at Pearce Cycles!
We are a long-established and busy bike shop, offering high‑quality bikes, accessories, workshop services, and expert advice. Alongside the shop, we organise renowned downhill races and uplift days, making us a hub for riders across the region.

We are looking for an outgoing, motivated, and versatile individual to join our team in a varied customer‑facing role. As a Sales & Warranty Coordinator, you will play a key part in the day‑to‑day running of the shop, ensuring customers receive excellent service and that stock and warranty processes run smoothly.

Key Responsibilities

Sales & Customer Service

• Provide friendly, knowledgeable advice to customers in-store and over the phone
• Assist customers with bike and accessory purchases
• Maintain a high standard of customer care at all times

Stock & Warranty Coordination

• Manage stock movements, including receiving, booking in, and merchandising
• Process and track warranty claims with suppliers
• Maintain accurate and organised documentation for returns and warranty cases

Workshop Support

• Assist with minor cycle repairs when required
• Support the workshop team with e‑bike diagnostics (training can be provided)
• Help to keep the workshop and retail areas tidy and efficient

Event Support

• Handle customer enquiries relating to event entries and bookings
• Opportunities to support the practical side of running Pearce Cycles events and uplift days

Essential Skills & Experience

• Experience in retail sales, ideally within the cycle industry
• Confident communicator in person and over the phone
• Computer literate and comfortable using retail systems
• Passion for cycling and enthusiasm for the products we sell

Apply for "Bike Shop Sales & Warranty Coordinator" Job